Privacy Policy
How we collect, use, and protect your personal information.
Effective date: June 15, 2026
Reno Academy Inc. (“The Reno Academy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It is intended to align with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy expectations.
Information We Collect
We may collect the following personal information:
- Contact details you provide, such as your name, email address, phone number, and mailing address, when you enrol, make an enquiry, or contact us.
- Enrolment and program information: such as your training history, accessibility or support needs you choose to share, and assessment and certification records.
- Referral information: where a referring agency, caseworker, or support worker shares information to enrol or support a participant.
- Website usage data: such as your IP address, browser type, pages visited, and similar analytics information collected automatically when you use our website.
How We Use Your Information
We use personal information to:
- Process enrolments and deliver our training programs.
- Communicate with you about cohorts, scheduling, and your enquiries.
- Provide appropriate accessibility and support during the program.
- Issue and verify certificates of completion.
- Connect graduates with potential employers, with your consent.
- Coordinate with referring agencies where applicable.
- Improve our website, programs, and services.
- Meet our legal and regulatory obligations.
Consent
We collect, use, and disclose your personal information with your consent, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by getting in touch with us through our Contact page. Withdrawing consent may affect our ability to provide certain services to you.
Sharing Your Information
We do not sell your personal information. We may share it only as needed to deliver our services, including:
- With potential employers, where you have asked us to connect you with employment opportunities.
- With referring agencies, caseworkers, or support workers involved in your participation, where appropriate.
- With service providers who support our operations (for example, website hosting or email), under appropriate confidentiality obligations.
- Where required or permitted by law, such as in response to a valid legal request.
Cookies & Website Analytics
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
Data Retention
We keep personal information only as long as necessary to fulfil the purposes described in this policy or as required by law, after which it is securely deleted or anonymized.
Safeguarding Your Information
We use reasonable physical, organizational, and technological safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, but we work to protect your information appropriately.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of information that is inaccurate or incomplete.
- Withdraw consent to our use of your information.
- Ask questions or raise concerns about how we handle your information.
To exercise any of these rights, get in touch with us through our Contact page. We will respond within a reasonable timeframe.
Third-Party Links
Our website may contain links to other websites we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children’s Privacy
Our programs and website are intended for adults and older youth entering the workforce. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. Material changes will be communicated where appropriate.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please reach out through our Contact page and address your message to the Privacy Officer at Reno Academy Inc.